The medical rentals you need……at affordable prices.

Frequently Asked Questions

Answers to frequently asked questions by Orlando Medical Rentals® (OMR) with years experience in the Durable Medical Equipment industry:

Does OMR accept private insurance or Medicare?+

There is a regulatory problem when you DO NOT have a choice to what provider you can use to provide your prescribed medical device. In this case, the insurance company ONLY works with the contracted provider thus eliminating competition. You are just another number, especially with “national providers,” where it is all about making money. OMR specializes in allowing you to make a choice, with live support available to make sure that we give you those choices and that you are making the correct ones.

Do we handle warranty issues?+

Yes, we are one of the FEW online retailers that will back up any claim that the product purchased is working correctly and you understand how to use it properly. Whatever the manufacturer’s warranty is, we will honor it. We will simply send you a new one at no cost to you, versus sending you parts for you to have to figure out how to fix yourself or even worse left to deal directly with the manufacturer.

Do you need a prescription to order from us if it is required?+

If it is required by law the answer is yes. In this case, you are agreeing to the sole responsibility to make sure that you do have a prescription for the order and that you do have the prescription in hand prior to shipment of the product to you. Please call us to find out if a prescription is required for any product purchased with OMR.

Is my payment safe?+

Yes, your payment is made though our secured server and encrypted. PLEASE REMEMBER WE ARE ALWAYS AVAILABLE LIVE TO YOU DURING BUSINESS HOURS TO ANSWER ANY QUESTIONS AND CONCERNS.

What if OMR is NOT the lowest priced Medical Equipment Rental Store?+

Since we pride ourselves on being your source for medical equipment, we love a challenge. Please contact Orlando Medical Rentals® (OMR) toll free at 1-877-356-9943 and we will do our best to match ANY price you see online. Please remember, by ordering from us, you are guaranteed the best service in the industry in association with the lowest cost.

What is your return policy?+

Please see Orlando Medical Rentals® (OMR) Terms and Conditions for complete details on returns, shipping and long distance rental policies. Feel free to call us with any questions or concerns. OMR is here for you!


Frequently Asked Questions (Rentals)

Is there a delivery charge for reservations made in advanced?+

No, all orders have complimentary delivery as long as your reservation has been made 2 days before your arrival day.

Is there a delivery charge for same day delivery?+

Yes, there is a $25 delivery charge for same day delivery.

Is there a delivery charge for an emergency delivery?+

Yes, there is a $50 delivery charge for all emergency deliveries.

What is the best time to reach you?+

Monday through Friday from 9:00 AM to 5 PM and 9 AM to 3 PM on Saturday, with after hours voicemail, including holidays. In the event we are with a patient, you can certainly leave a message and we will promptly respond to your call.

Should I reserve my Equipment in advance?+

Orlando Medical Rentals® (OMR) accepts reservations up to a year in advance. Once your plans are firmed up then make your equipment reservation.

Will you deliver to my hotel?+

Yes. All Disney, Universal, Sea World and International Drive hotels and resorts. We deliver to homes and businesses in the surrounding areas. Delivery and pick up are free with advance reservations.

Will you send me a confirmation?+

Yes. We will fax or email it to you. Please check over all the information.

What if I need to cancel?+

Please give us at least 48 hours advance notice of cancellation or any other changes.

When do you run the charges on my card?+

We run the full rental amount two business days prior to delivery. The business office is open Monday through Friday.

Do I need to reconfirm near the deliver date?+

No, it is not necessary. However, we love to hear from you.

I sent an e-mail and why haven’t I received a response?+

To make sure our e-mails are not sent into your spam folder, please make sure your inbox is set to receive messages from Orlando Medical Rentals

Can I leave my medical equipment every night with the resort bell services instead of bringing it to my room?+

No, please have your medical equipment with you when you return to your hotel room. It is a courtesy of the hotels that our medical equipment is delivered to and picked up from their luggage rooms. The medical equipment must remain with you over night during your vacation. Our rental agreement states that the customer is responsible for the medical equipment while it is in their possession.